Privacy Policy

Privacy Policy

NAA Retailing Corporation (hereinafter, the "Company") shall, while collecting, managing and using personal information in the course of carrying out its business activities, handle that personal information in accordance with the Privacy Policy (hereinafter, "This Policy").
Unless specifically provided for, the definitions for the terms used in This Policy shall be in accordance with the Act on the Protection of Personal Information (hereinafter, the "Privacy Act") and relevant laws and regulations.

1. Compliance with Statutes Concerning Handing of Personal Information

The Company undertakes to adhere strictly to the Privacy Act and relevant laws and regulations as well as This Policy when collecting, managing and using personal information in the course of carrying out its business activities.

2. Procedures for Safeguarding Personal Information

The Company will strive to ensure that personal information it holds is accurate and current, and will take all necessary and pertinent measures to safeguard that information through measures to prevent unauthorized access, loss, falsification and disclosure, etc.

3. Appropriate Supervision of Employees in Regard to Handling of Personal Information

When instructing its employees (executives, full-time employees, contract employees, part-time employees, temporary employees and all employees carrying out the business activities of the Company in the Company premises regardless of whether employed under contract or not) to handle personal information, the Company shall exercise all necessary and pertinent supervision of said employees to ensure that personal information is managed safely.
Further, the Company will provide regular education and instructions to all employees to ensure absolute protection of personal information.

4. Appropriate Supervision of Contractors in Regard to Handling of Personal Information

The Company outsources some activities to contractors. When outsourcing work to an external contractor, the Company will take the appropriate measures in selecting contractors, sign necessary contract agreements and instruct and supervise contractors appropriately in the handling of personal information.

5. Authorized Acquisition of Personal Information

When acquiring personal information, the Company shall do so appropriately and in accordance with the Privacy Act, relevant laws and regulations and This Policy. The Company shall also notify and publicize the purpose of use for the acquired personal information using the appropriate methods.

6. Purpose of Use of Personal Information

(1) Personal information acquired by the Company shall be used for the following purposes. Should any purpose be subject to change, notification of that change will be included in This Policy.

① Personal information concerning a customer

  • For procedures related to sales
  • For product ordering (lay away or back ordered)
  • For sending letters of appreciation, product information or other customer contact
  • For shipping products to replace faulty products or to ship free gifts
  • To provide maintenance services for purchased products and items or to provide warranty procedures and services, etc.
  • To achieve the objectives of customer surveys
  • For the prevention of crime and disasters, checking service details and improving service quality, personal information includes recording of telephone conversations with customers, video footage in Company shops and use of telephone number display functions on telephones.
  • For analysis of sales trends by the Company and to stimulate sales or for other marketing activities
  • To answer inquiries
  • For other business activities related to those listed above.

② Personal information concerning suppliers

  • For negotiations or other business communication
  • For management of shop access and security in relation to supplier personnel
  • For procedures to provide access to airport facilities for supplier personnel
  • For negotiations and other business discussions, dispatching or receiving orders, payment of invoices and other contractual obligations and to request performance of contract, etc.
  • To answer inquiries
  • For other business activities related to those listed above.

③ Personal information concerning employment applicants

  • To notify or provide information, etc. concerning recruiting activities
  • To answer inquiries
  • For other business activities related to those listed above.

(2) Notwithstanding the above, personal information may be used for other purposes in the following cases.

① Where required by law

② Where required for the protection of individuals and property when it is not possible to gain consent from the individual concerned

③ When especially required for reasons of public health or child welfare when it is not possible to gain consent from the individual concerned

④ When required for cooperation with government organizations, regional entities or their agents in carrying out tasks specified by laws and ordinances, where it is difficult to obtain the consent of the individual.

7. Anonymous Processed Information

(1) The Company may process personal information within the scope of the law so that the individual cannot be identified and continue to produce and use information that cannot be restored (hereinafter, "Anonymous Processed Information"). Items of personal information that constitute Anonymous Processed Information are as follows.

  • Nationality
  • Age
  • Sex
  • Payment method
  • Value of purchase
  • Date of departure
  • Flight name
  • Destination and transit point
  • Item purchased
  • Shop

(2) Purposes for use of Anonymous Processed Information

  • To analyze sales trends, stimulate sales and for other marketing reasons

(3) Prohibition of collation of Anonymous Processed Information

  • The Company will not collate acquired Anonymous Processed Information with any other information to identify an individual.

(4) Provision of Anonymous Processed Information

  • The Company may copy Anonymous Processed Information it has compiled into digital format and provide that data to a third party after having clearly specified that it is Anonymous Processed Information.

8. Principle of Minimization Concerning Acquisition and Use of Personal Information

Personal information acquired and used by the Company will be limited to the minimal amount necessary to achieve the purposes of use by the Company.

9. Provision of Personal Data to Third Parties

(1) Personal data may be provided to third parties by telephone, fax, email or post, in the process of achieving the purpose for which that data is obtained, in the following cases.

  • When prior consent of the individual has been obtained
  • Where incoming feedback, request or inquiry requires a response from a third party and the details are relayed to that party by NAA Retailing Corporation.
  • Where required by law
  • Where required for the protection of an individual or property and where it is not possible to gain consent from the individual concerned.
  • When especially required for reasons of public health or child welfare and it is not possible to gain consent from the individual concerned.
  • When required for cooperation with government organizations, regional entities or their agents in carrying out tasks specified by laws and ordinances, and where obtaining the consent of the individual would present a hindrance to the aforementioned.

10. Chief Administrator

The Company shall appoint a chief administrator in charge of personal information and will provide and manage an infrastructure to protect personal information.

11. Inquiries Desk

For complaints or inquiries related to the Company's handling of personal information, please contact the office shown below.

General Affairs Section, General Affairs Department, NAA Retailing Corporation
Room M5088, 5th Floor, Main Building, Terminal 2, Narita International Airport, Narita City, Chiba Prefecture 〒282-0004
soumu@fasola.jp

12. Continuous Improvement

In order to put the abovementioned items into practice, the Company will undertake reviews and improvements in addition to conducting ongoing studies.
* Please go here to see the policy for this website.

Disclosure in accordance with the Act on the Protection of Personal Information

1. Disclosure of Personal Information Held by the Company

(1) The Company retains personal information for the purposes listed below. This information includes, name, address, age, date of birth, nationality, sex, telephone number, fax number, email address, passport information, security surveillance images, date of departure, terminal used, airline used, flight number, transit point, destination, object of purchase, driving license number and vehicle registration number, etc.

① Personal information concerning a customer

  • For procedures related to sales
  • For product ordering (lay away or back ordered)
  • For sending letter of appreciation, product information or other customer contact
  • For shipping products to replace faulty products or to ship free gifts
  • To provide maintenance services for purchases products and items or to provide warranty procedures and services, etc.
  • To achieve the objectives of customer surveys
  • For the prevention of crime and disasters, checking service details and improving service quality, personal information includes recording of telephone conversations with customers, video footage in Company shops and use of telephone number display functions on telephones.
  • For analysis of sales trends by the Company and to stimulate sales or for other marketing activities
  • To answer inquiries
  • For other business activities related to those listed above.

② Personal information concerning suppliers

  • For negotiations or other business communication
  • For management of shop access and security in relation to supplier personnel
  • For procedures to provide access to airport facilities for supplier personnel
  • For negotiations and other business discussions, dispatching or receiving orders, payment of invoices and other contractual obligations and to request performance of contract, etc.
  • To answer inquiries
  • For other business activities related to those listed above.

③ Personal information concerning employment applicants

  • To notify or provide information, etc. concerning recruiting activities
  • To answer inquiries
  • For other business activities related to those listed above.

④ Specific personal information

  • To provide such information limited to the parameters prescribed in Article 9 of the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures, to government offices stipulated in Article 19-2 of the same Act.

(2) The Company holding that information is NAA Retailing Corporation.

2. Request to Disclose Personal Data Held

On receiving a written request, the Company may disclose personal data in its possession providing that it has confirmed the identity of the person from a copy of that person's residence certificate and has determined that disclosure is appropriate based on the following classifications.

(1) Disclosure of personal information to the individual

Any individual can request disclosure of their personal data in the possession of the Company. However, where any of the following circumstances prevail, the Company may refuse to disclose personal data in whole or in part.

① Where disclosure might harm the life, body, property, or other rights or interests of the person or a third party
② Where disclosure might substantially hinder the ability of the Company to carry out its business activities properly
③ Where there is a violation of other laws and regulations

(2) Amendments, etc. to personal data held

Should the individual believe that personal data concerning them in the possession of the Company is inaccurate, that individual may request amendments, additions or deletions (hereinafter, "Amendment"). However, should the Company find no errors in the data as a result of promptly carrying out the necessary investigations or, should the Company deem that an Amendment is not required for the purposes of its use, it will not be obliged to carry out the Amendment.

(3) Termination of use of personal data held, etc.

Where data concerning an individual is in the possession of the Company and is used in excess of the parameters for achieving the purpose of use or where that data has been acquired under false pretense or by other fraudulent means, or is provided to a third party without the consent of the individual or any other just cause, the individual may request termination of use or deletion (hereinafter, "Termination of Use") of said personal data. However, should Termination of Use entail a large cost or be difficult to undertake, the Company may use an alternative measure to Termination of Use.

(4) Procedures for disclosure, etc.

An individual requesting disclosure, Amendment or Termination of Use of personal data is required to submit that request in the format prescribed by the Company to the department shown below. That request should also be accompanied by documentation verifying the identity of the individual. (The purpose of use of personal data has been stated publicly so the department will not comply with individual requests for disclosure.)

Submission of Requests
General Affairs Section, General Affairs Department, NAA Retailing Corporation
Room M5088, 5th Floor, Main Building, Terminal 2, Narita International Airport, Narita City, Chiba Prefecture 〒282-0004
soumu@fasola.jp

Procedure for Disclosure, etc.
List of Documents to be Submitted
(1) Written request for disclosure, etc. of personal information (Please use the form prescribed by the Company)
(2) Identification documentation (copy (original) of the individual's residency certificate), copy of driving license, copy of passport or copy of health insurance card
(3) Self-addressed return envelope (the address must be the same as that on the documentation submitted for identification purposes)
(4) When the request is submitted by a representative, written authorization of proxy right (copy of family register, etc. if submitted by a legal representative, letter of attorney if submitted by an agent)

Costs Associated with Disclosure
The sum of 500 yen (excluding tax) is payable for each disclosure request. Payment by money order is requested.