How to use the reservation site

How to use the Fa-So-La duty-free pre-ordering site

Smart shopping, for great deals!
4 Key Points for Using the Pre-order Site

POINT 1
Get 5% OFF the duty-free price! *
POINT 2
Since you choose what you want to buy ahead of time, you won't need to agonize over what to buy on the day!
POINT 3
You can buy popular items and products that aren't sold in Japan!
POINT 4
You can also buy duty-free goods that aren't available at the terminal you will be going to.

* This discount offer does not include the following items: ADDICTION, ALBION, CHANEL, DECORTÉ, DIOR, DIPTYQUE, Elegance, HERMES, JILL STUART, POLA, SUNTORY, Heated Tobacco (Devices & Accessories), IQOS, Chinese Tobacco; the products of manufacturers not listed on this pre-order site; electrical products; foods (including some liquors); traditional folk crafts; fashion accessories; and timepieces.

Product lines

Examples of the product lines carried on this site

  • Fig sample1 Cosmetics & perfume
  • Fig sample2 Alcohol/tobacco
  • Fig sample3 Food products
  • Fig sample4 Electrical appliances
  • Fig sample5 Timepieces

Get the duty-free goods that you want, the smart way! How to use the Fa-So-La duty-free pre-ordering site

Pic screen

The duty-free pre-ordering site, by Fa-So-La, the company with the largest number of shops at Narita Airport!

With some 60 brands of cosmetics and perfumes; over 5,000 different alcohol, tobacco, food and other goods, we offer a great range of products to choose from—so you'll be sure to find what you're looking for!

First
  1. Search for products or cosmetics, liquor, or tobacco by brands
    Fig flow1 1 en
    POINT!!
    If you get your dad (who's making a business trip) or your friends (who are going on vacation) to pick the item up for you, then you can still get the product at the duty-free price, even if you won’t be traveling overseas!
  2. Check your cart and go to the ordering page
    Fig flow1 2 en
  3. mailReceive an e-mail processing your pre-order
  4. mailReceive a pre-order confirmation email, as soon as the reserved item is secured.
  5. Pre-order completed
The day
  1. Arrive at the airport! Go to the pick-up store.
    Pic flow2 1

    Check the reservation number and the pick-up store listed in the completion email!
    When you arrive at the designated pick-up store, tell the staff the reservation number and check the product!

    POINT!!
    If you use the pre-ordering site, you can also buy duty-free goods that aren't available at the terminal you use
  2. Collect your order
    Pic flow2 2

    Finally, pay at the cash register!
    Get a further 5% discount OFF* the duty-free price!

    * This discount offer does not include the following items: ADDICTION, ALBION, CHANEL, DECORTÉ, DIOR, DIPTYQUE, Elegance, HERMES, JILL STUART, POLA, SUNTORY, Heated Tobacco (Devices & Accessories), IQOS, Chinese Tobacco; the products of manufacturers not listed on this pre-order site; electrical products; foods (including some liquors); traditional folk crafts; fashion accessories; and timepieces.

    POINT!!
    This reduces the time you have to spend running around looking for what to buy—so you can kick back and relax before your flight!

    When you come to collect your order, why not have a look around the Fa-So-La shops!
    We've got the duty-free shops and so much to choose from!

    • A line-up of goods you can only buy at duty-free shops!
      Coffret is only sold at duty-free shops in Japan and is very popular!
    • Your choice of popular souvenirs from all over Japan!
      From Hokkaido's "Shiroi Koibito" to Kyoto's "Otabe," you can choose from souvenirs from all over Japan.
    • Get hold of your favorite items!
      Discover that your favorite items are available at special duty-free prices!
    • A rice cooker as a souvenir of Japan?
      Out of all the electrical appliances, the popular Japanese rice cooker makes a really good souvenir.
      ・Made in Japan・ products in various languages are also popular with tourists!
  3. When you finish shopping, you'll feel really satisfied!
    We always smile and say, "Have a nice trip!"

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