【IMPORTANT】Customer Service Centre business hours
◆By call: 9:00am - 5:00pm (only on weekdays)
◆By e-mail: Click here
We would appreciate your patience in advance as it might take some time for us to get back to you.
【IMPORTANT】Business hours of Pick-up counter
Please refer to the business hours of pick-up counter below.
◆Terminal 1: 7:30am~9:00pm
◆Terminal 2: 7:15am~10:00pm
◆Terminal 3: The counter will be opened according to the flight schedule.
*Please contact us in advance for any cancellation or change.
【Notice of change of the order acceptance period】
Please kindly be informed that there are some changes in the pre-order acceptance period. Please find the details below.
◆New period by eligible departure date
Departure date: Jun 5(Mon) to Jun 6(Tue) →Deadline: Jun 2(Fri) at noon
Departure date: Jun 12(Mon) to Jun 13(Tue) →Deadline: Jun 9(Fri) at noon
Departure date: Jun 19(Mon) to Jun 20(Tue) →Deadline: Jun 16(Fri) at noon
Departure date: Jun 26(Mon) to Jun 27(Tue) →Deadline: Jun 23(Fri) at noon
Departure date: Jul 3(Mon) to Jul 4(Tue) →Deadline: Jun 30(Fri) at noon
*We will keep you updated for the future changes.
◆Pre-order confirmation
Upon receipt your order, we will send you an e-mail "Notice of the completion of your pre-order" within 3days excluding weekends and holidays.
＜IQOS special offer / January 1~ September 30,2023＞
Get 10% discount, for more than 3 cartons purchase of TEREA and/or Marlboro Heat Stick.
ONLY on pre-orders.
* This promotion might be changed or ended without any notices in advance despite the sale period above.
＜Suntory Whisky Lottery Schedule＞
We are not currently accepting any application for the lottery of SUNTORY whisky.
*The next schedule is yet to be determined.
*We cannot accept any inquiries regarding schedules of the lottery.
The 5% discount on pre-orders does not apply to the following items: ADDICTION, ALBION, CHANEL, DECORTÉ, DIOR, Elegance, HERMES, JILL STUART, POLA, Heated Tobacco (Devices & Accessories), IQOS, SUNTORY, the products of manufacturers not listed on the pre-ordering site, electrical appliances, foods (including some alcohol products), traditional crafts, fashion accessories, and watches, etc.
*The 5% discount for pre-ordering cannot be used in combination with special JAL card discounts.
Campaigns and Free Offers
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- duty-free price：¥5,700
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- duty-free price：¥3,200
Notice
- 2023.06.08Price change
- 2023.05.23Price change
- 2023.05.01Price change
- 2022.09.09Other
- 2022.09.09Other
-
2015.10.20Other
To Passengers with Connections: Information on Availability of STEBs
- Your current pre-order receipt and departure date
- 2023 / 06 / 11 (Sun) 〜 2023 / 07 / 09 (Sun) Deadline for orders
Please note that orders will not be accepted after 12:00 (noon) 2 days before the date of departure. Please check the "Information on Use" for more details.
We have the largest number of shops and the greatest range of products at Narita Airport!