chanel-notice

[Important Notice] When You Get Unordered Merchandise.
We do not send unordered merchandise to you. That means you never have to pay for things you get but did not order. Please be aware of the merchandise which falsely claim to belong to our company and/or our shop name "FaSoLa".

[Important notice]Regarding Imitation Site of Fa-So-La Website
NAA Retailing Corporation has recently identified some imitation sites of the official Fa-So-La website, using and modifying its contents without authorization. Please be aware that you may suffer damages or unreasonable losses if you access the copied websites such as below.
https://lzksbso.shop
https://croasibk.store
http://igsfzf.store

[Notice of temporary suspension of our services ]
In regard to customer service center, we are temporary suspended toll-free service and e-mail service on weekends and holidays for the time being.
◆By call: 9:00am - 5:00pm (only on weekdays)
◆By e-mail: Click here
We would appreciate your patience in advance as it might take some time for us to get back to you.

[Temporary change of business hour of pick-up counter]
As of April 1st, 2022, the business hour of pick-up counter will be changed as follows. Please kindly note we would not be available after its closure, and your order would be cancelled. We apologize for any inconvenience.
◆Terminal 1: 8:00am~6:00pm, *8:00am~8:00pm on Sundays.
*From July 1st, 2022, it will be changed to 8:00am~6:00pm(Mon-Thu), and 8:00am~7:30pm (Fri-Sun).
◆Terminal 2: 8:00am~9:30pm
◆Terminal 3: The counter will be opened according to the operating hours of the Airline.
* Please contact us in advance for any cancellation or change.

【Notice of change of the order acceptance period】
Please kindly be informed that there are some changes in the pre-order acceptance period. Please find the details below.
◆New preriod by elidgible departure date
Departure date: Jun 20(Mon) to Jun 21(Tue) →Deadline: Jun 17(Fri) at noon.
Departure date: Jun 27(Mon) to Jun 28(Tue) →Deadline: Jun 24(Fri) at noon.
Departure date: July 4(Mon) to July 5(Tue) →Deadline: July 1(Fri) at noon.
Departure date: July11(Mon) to July12(Tue) →Deadline: July 8(Fri) at noon.
*We will keep you updated for the future changes.
◆Pre-order confirmation
Upon receipt your order, we will send you an e-mail "Notice of the completion of your pre-order" within 3days excluding weekends and holidays.

<Change of pre-order method of SUNTORY Whisky>
As of Mar 3rd, 2022, the pre-order method of SUNTORY "Yamazaki 25 Year Old", "Hakushu 25 Year Old" and "Hibiki 30 Year Old"will be changed from a first-come basis to lottery drawing method as follows.
Please note that we have irregularly lottery, and check the "Suntory Whisky Lottery Schedule" on the top page of this site.
◆For application, please be sure to confirm the regurations on the entry form.
◆The products are eligible for the lottery sales will be varied depending on the stock status.
◆The entry form will not shown outside the specified period.
◆The entry period varies depending on the departure date.
Even if you apply outside the period, we can not accept your entry.
We can not accept inquiries by phone or email regarding the lottery application status and winning status.

<Suntory Whisky Lottery Schedule>
We are not currently accepting any application for the lottery of SUNTORY whisky.
*The next schedule is yet to be determined.
*We cannot accept any inquiries regarding schedules of the lottery.

The 5% discount on pre-orders does not apply to the following items: ADDICTION, ALBION, CHANEL, COSME DECORTE, Elegance, HERMES, JILL STUART, POLA, Heated Tobacco (Devices & Accessories), IQOS, SUNTORY, the products of manufacturers not listed on the pre-ordering site, electrical appliances, foods (including some alcohol products), traditional crafts, fashion accessories, and watches, etc.
*The 5% discount for pre-ordering cannot be used in combination with special JAL card discounts.

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Your current pre-order receipt and departure date
2022 / 07 / 03 (Sun) 2022 / 08 / 01 (Mon) Deadline for orders
You can pre-order up to a month before the departure date until 12:00 (noon) 2 days before the date of departure.
Please note that orders will not be accepted after 12:00 (noon) 2 days before the date of departure. Please check the "Information on Use" for more details.
How to use the reservation site
  • JALカードで最大10%OFF