【IMPORTANT】Customer Service Centre business hours
◆By call: 9:00am - 5:00pm (only on weekdays)
◆By e-mail: Click here
We would appreciate your patience in advance as it might take some time for us to get back to you.

【IMPORTANT】Business hours of Pick-up counter
Please refer to the business hours of pick-up counter below.
◆Terminal 1: 7:30am~9:00pm
◆Terminal 2: 7:15am~10:00pm
◆Terminal 3: The counter will be opened according to the flight schedule.
*Please contact us in advance for any cancellation or change.

【Notice of change of the order acceptance period】
Please kindly be informed that there are some changes in the pre-order acceptance period. Please find the details below.
◆New period by eligible departure date
Departure date: Jun 5(Mon) to Jun 6(Tue) →Deadline: Jun 2(Fri) at noon
Departure date: Jun 12(Mon) to Jun 13(Tue) →Deadline: Jun 9(Fri) at noon
Departure date: Jun 19(Mon) to Jun 20(Tue) →Deadline: Jun 16(Fri) at noon
Departure date: Jun 26(Mon) to Jun 27(Tue) →Deadline: Jun 23(Fri) at noon
Departure date: Jul 3(Mon) to Jul 4(Tue) →Deadline: Jun 30(Fri) at noon
*We will keep you updated for the future changes.
◆Pre-order confirmation
Upon receipt your order, we will send you an e-mail "Notice of the completion of your pre-order" within 3days excluding weekends and holidays.

<IQOS special offer / January 1~ September 30,2023>
Get 10% discount, for more than 3 cartons purchase of TEREA and/or Marlboro Heat Stick.
ONLY on pre-orders.
* This promotion might be changed or ended without any notices in advance despite the sale period above.

<Suntory Whisky Lottery Schedule>
We are not currently accepting any application for the lottery of SUNTORY whisky.
*The next schedule is yet to be determined.
*We cannot accept any inquiries regarding schedules of the lottery.

The 5% discount on pre-orders does not apply to the following items: ADDICTION, ALBION, CHANEL, DECORTÉ, DIOR, Elegance, HERMES, JILL STUART, POLA, Heated Tobacco (Devices & Accessories), IQOS, SUNTORY, the products of manufacturers not listed on the pre-ordering site, electrical appliances, foods (including some alcohol products), traditional crafts, fashion accessories, and watches, etc.
*The 5% discount for pre-ordering cannot be used in combination with special JAL card discounts.

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Your current pre-order receipt and departure date
2023 / 06 / 11 (Sun) 2023 / 07 / 09 (Sun) Deadline for orders
You can pre-order up to a month before the departure date until 12:00 (noon) 2 days before the date of departure.
Please note that orders will not be accepted after 12:00 (noon) 2 days before the date of departure. Please check the "Information on Use" for more details.
How to use the reservation site
  • JALカードで最大10%OFF