chanel-notice

[Notice of temporary change of toll-free service ]
Due to the spread of COVID-19, our toll-free service is available only on weekdays for the time being.
If you have any inquiry, please feel free to contact us by e-mail.
We would appreciate your patience in advance as it might take some time for us to get back to you.
Thank you very much for your kind understanding.
◆By call: 9:00am - 5:00pm (only on weekdays)
◆By e-mail: Click here

【Notice of change of reservation period]
Please kindly be informed that there are some changes in the pre-order schedule. For the details, please find below.
We apologize for any inconvenience this may cause you.
Thank you very much for your kind understanding.
◆Irregular schedule of pre-order.
Departing from July 13(Mon) to 14(Tue): submit your order by noon, July 10(Fri).).
Departing from July 20(Mon) to 21(Tue): submit your order by noon, July 17(Fri).).
Departing from July 25(Sat) to 28(Tue): submit your order by noon, July 22(Wed).
*We will keep you updated for the future changes.
◆Pre-order confirmation
Upon receipt your order, we will send you an e-mail "Notice of the completion of your pre-order" within 3days excluding weekends and holidays.

[Temporary change of business hour of pick-up counter]
Please kindly be informed that the business hour of pick-up counter will be changed as follows.
We would not be available after its closure, and your order would be cancelled.
We apologize for any inconvenience.
◆Terminal 1: 8:00am~5:30pm
◆Terminal 2: 8:00am~7:30pm
*There is no change of Terminal 3.
* Please contact us in advance for any cancellation or change.

The 5% discount on pre-orders does not apply to the following items: CHANEL, ADDICTION, JILL STUART, HERMES, ALBION, POLA, COSME DECORTE, SUNTRY, the products of manufacturers not listed on the pre-ordering site; electrical appliances; foods (including some alcohol products); traditional crafts; fashion accessories; and timepieces, etc.

  • chanel-notice
Your current pre-order receipt and departure date
2020 / 07 / 15 (Wed) 2020 / 08 / 11 (Tue) Deadline for orders
You can pre-order up to a month before the departure date until 12:00 (noon) 2 days before the date of departure.
Please note that orders will not be accepted after 12:00 (noon) 2 days before the date of departure. Please check the "Information on Use" for more details.
  • JALカードで最大10%OFF