chanel-notice

[Notice of temporary suspension of our services ]
In regard to customer service center, we are temporary suspended toll-free service and e-mail service on weekends and holidays for the time being.
◆By call: 9:00am - 5:00pm (only on weekdays)
◆By e-mail: Click here
We would appreciate your patience in advance as it might take some time for us to get back to you.

[Temporary change of business hour of pick-up counter]
As of Oct 1st, 2022, the business hour of pick-up counter will be changed as follows. Please kindly note we would not be available after its closure, and your order would be cancelled. We apologize for any inconvenience.
◆Terminal 1:(Everyday)7:30am~8:30pm.
◆Terminal 2:(Everyday)7:30am~9:30pm
◆Terminal 3: The counter will be opened according to the operating hours of the Airline.
* Please contact us in advance for any cancellation or change.

【Notice of change of the order acceptance period】
Please kindly be informed that there are some changes in the pre-order acceptance period. Please find the details below.
◆New preriod by elidgible departure date
Departure date: Dec 12(Mon) to Dec 13(Tue) →Deadline: Dec 9(Fri) at noon
Departure date: Dec 19(Mon) to Dec 20(Tue) →Deadline: Dec 16(Fri) at noon.
Departure date: Dec 26(Mon) to Dec 27(Tue) →Deadline: Dec 23(Fri) at noon.
Departure date: Dec 31(Sat) to Jan 5(Thu) →Deadline: Dec 28(Wed) at noon.
*We will keep you updated for the future changes.
◆Pre-order confirmation
Upon receipt your order, we will send you an e-mail "Notice of the completion of your pre-order" within 3days excluding weekends and holidays.

<Change of pre-order method of SUNTORY Whisky>
As of Mar 3rd, 2022, the pre-order method of SUNTORY "Yamazaki 25 Year Old", "Hakushu 25 Year Old" and "Hibiki 30 Year Old"will be changed from a first-come basis to lottery drawing method as follows.
Please note that we have irregularly lottery, and check the "Suntory Whisky Lottery Schedule" on the top page of this site.
◆For application, please be sure to confirm the regurations on the entry form.
◆The products are eligible for the lottery sales will be varied depending on the stock status.
◆The entry form will not shown outside the specified period.
◆The entry period varies depending on the departure date.
Even if you apply outside the period, we can not accept your entry.
We can not accept inquiries by phone or email regarding the lottery application status and winning status.

<Suntory Whisky Lottery Schedule>
We are not currently accepting any application for the lottery of SUNTORY whisky.
*The next schedule is yet to be determined.
*We cannot accept any inquiries regarding schedules of the lottery.

The 5% discount on pre-orders does not apply to the following items: ADDICTION, ALBION, CHANEL, DECORTÉ, DIOR, Elegance, HERMES, JILL STUART, POLA, Heated Tobacco (Devices & Accessories), IQOS, SUNTORY, the products of manufacturers not listed on the pre-ordering site, electrical appliances, foods (including some alcohol products), traditional crafts, fashion accessories, and watches, etc.
*The 5% discount for pre-ordering cannot be used in combination with special JAL card discounts.

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Your current pre-order receipt and departure date
2022 / 12 / 10 (Sat) 2023 / 01 / 07 (Sat) Deadline for orders
You can pre-order up to a month before the departure date until 12:00 (noon) 2 days before the date of departure.
Please note that orders will not be accepted after 12:00 (noon) 2 days before the date of departure. Please check the "Information on Use" for more details.
How to use the reservation site
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