Depending on your departure date, it may not be possible to accept orders due to stocktaking activities. We ask that passengers departing between March 22th (Mon) and 26th (Fri), submit their orders by midday, March 19th (Fri).
[Notice of temporary suspension of our services ]
In regard to customer service center, we are temporary suspended toll-free service and e-mail service on weekends and holidays for the time being.
◆By call: 9:00am - 5:00pm (only on weekdays)
◆By e-mail: Click here
We would appreciate your patience in advance as it might take some time for us to get back to you.
【Notice of change of the order acceptance period】
Please kindly be informed that there are some changes in the pre-order acceptance period. For the details, please find below.
We apologize for any inconvenience this may cause you.
Thank you very much for your kind understanding.
◆New preriod by elidgible departure date
Departure date: March 8(Mon) to 9(Tue) →Deadline: March 5(Fri)at noon.
Departure date: March 15(Mon) to 16(Tue) →Deadline: March 12(Fri)at noon.
Departure date: March 22(Mon) to 26(Fri) →Deadline: March 19(Fri)at noon.
Departure date: March 29(Mon) to 30(Tue) →Deadline: March 26(Fri)at noon.
Departure date: April 5(Mon) to 6(Tue) →Deadline: Apirl 2(Fri)at noon.
Departure date: April 12(Mon) to 13(Tue) →Deadline: Apirl 9(Fri)at noon.
*We will keep you updated for the future changes.
Upon receipt your order, we will send you an e-mail "Notice of the completion of your pre-order" within 3days excluding weekends and holidays.
[Temporary change of business hour of pick-up counter]
As of November 1st , 2020, the business hour of pick-up counter will be changed as follows.
Please kindly note we would not be available after its closure, and your order would be cancelled. We apologize for any inconvenience.
◆Terminal 1: 8:00am~5:30pm
◆Terminal 2: 8:00am~7:00pm(Mon, Wed, Sun) / 8:00am~5:00pm(Tue,Thu,Fri) / 9:00am~6:00pm(Sat)
◆Terminal 3: The counter will be opened according to the operating hours of the Airline.
* Please contact us in advance for any cancellation or change.
Suntory Whisky "Yamazaki 25 Year Old", "Hakushu 25 Year Old", and "Hibiki 30 Year Old" are now available for Fa-So-La oneline pre-order only. Limited to one bottle of any one of the three brands per person. In addition, we are not able to accept any changes (Name, Date of departure, Flight no, etc.) after pre-ordering. Click here for more information.
The 5% discount on pre-orders does not apply to the following items: CHANEL, ADDICTION, JILL STUART, HERMES, ALBION, POLA, COSME DECORTE, SUNTRY, the products of manufacturers not listed on the pre-ordering site; electrical appliances; foods (including some alcohol products); traditional crafts; fashion accessories; and timepieces, etc.
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Receive a special gift from THE GINZA !
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- duty-free price：Ask us about the price.
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