chanel-notice

[Notice of temporary suspension of our services ]
In regard to customer service center, we are temporary suspended toll-free service and e-mail service on weekends and holidays for the time being.
◆By call: 9:00am - 5:00pm (only on weekdays)
◆By e-mail: Click here
We would appreciate your patience in advance as it might take some time for us to get back to you.

[Temporary change of business hour of pick-up counter]
As of September 21st , 2021, the business hour of pick-up counter will be changed as follows.
Please kindly note we would not be available after its closure, and your order would be cancelled. We apologize for any inconvenience.
◆Terminal 1: 8:00am~6:00pm
◆Terminal 2: 8:00am~6:00pm
◆Terminal 3: The counter will be opened according to the operating hours of the Airline.
* Please contact us in advance for any cancellation or change.

【Notice of change of the order acceptance period】
Please kindly be informed that there are some changes in the pre-order acceptance period. For the details, please find below.
◆New preriod by elidgible departure date
Departure date:
Departure date: Sep 24(Fri) to Sep 25 (Sat) →Deadline: Sep 22(Wed)at noon.
Departure date: Sep 27(Mon) to Sep 28 (Fir) →Deadline: Sep 24(Fri)at noon.
Departure date: Oct 4(Mon) to Oct 5 (Fir) →Deadline: Oct 1(Fri)at noon.
Departure date: Oct 11(Mon) to Oct 12 (Fir) →Deadline: Oct 8(Fri)at noon.
Departure date: Oct 18(Mon) to Oct 19 (Fir) →Deadline: Oct 15(Fri)at noon.
Departure date: Oct 25(Mon) to Oct 26 (Fir) →Deadline: Oct 22(Fri)at noon.
◆*We will keep you updated for the future changes.
◆Pre-order confirmation
Upon receipt your order, we will send you an e-mail "Notice of the completion of your pre-order" within 3days excluding weekends and holidays.

【Ordering method for SUNTORY whisky】
SUNTORY "Yamazaki 25 Year Old", "Hakushu 25 Year Old" and "Hibiki 30 Year Old" are only available for pre-order on our website.
Before ordering, please read the following:
*Limited to one bottle of any one of the three brands per person.
*We are not able to accept any changes(Name, Date of departure, Flight no, etc.) after pre-ordering.
*We have only a small stock of these items, it might be run out shortly.
Click here to order.

The 5% discount on pre-orders does not apply to the following items: ADDICTION, ALBION、CHANEL, COSME DECORTE, Elegance, HERMES, JILL STUART, POLA, Heated Tobacco (Devices & Accessories), IQOS, SUNTRY, the products of manufacturers not listed on the pre-ordering site; electrical appliances; foods (including some alcohol products); traditional crafts; fashion accessories; and watches, etc.

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Your current pre-order receipt and departure date
2021 / 09 / 30 (Thu) 2021 / 10 / 28 (Thu) Deadline for orders
You can pre-order up to a month before the departure date until 12:00 (noon) 2 days before the date of departure.
Please note that orders will not be accepted after 12:00 (noon) 2 days before the date of departure. Please check the "Information on Use" for more details.
How to use the reservation site
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