chanel-notice

【Notice of change of the order acceptance period】
Please kindly be informed that there are some changes in the pre-order acceptance period. Please find the details below.
◆New period by eligible departure date
Departure date: Nov 27(Mon) to Nov 28(Tue) →Deadline: Nov 24(Fri) at noon
Departure date: Dec 4(Mon) to Dec 5(Tue) →Deadline: Dec 1(Fri) at noon
Departure date: Dec 11(Mon) to Dec 12(Tue) →Deadline: Dec 8(Fri) at noon
Departure date: Dec 18(Mon) to Dec 19(Tue) →Deadline: Dec 15(Fri) at noon
Departure date: Dec 25(Mon) to Dec 26(Tue) →Deadline: Dec 22(Fri) at noon
Departure date: Dec 31(Sun) to Jan 5(Fri) →Deadline: Dec 28(Thu) at noon
*We will keep you updated for the future changes.
◆Pre-order confirmation
Upon receipt your order, we will send you an e-mail "【Fa-So-La】Your pre-order confirmed" within 3days excluding weekends and holidays.

【IMPORTANT】Customer Service Centre business hours
◆By call: 9:00am - 5:00pm (only on weekdays)
◆By e-mail: Click here
We would appreciate your patience in advance as it might take some time for us to get back to you.

<Brands/Products “not eligible” for pre-order bonus 5% OFF discount>
ADDICTION, ALBION, CHANEL, DECORTÉ, DIOR, DIPTYQUE, Elegance, HERMES, JILL STUART, POLA, SUNTORY, Heated Tobacco (Devices & Accessories), IQOS, Chinese Cigarettes, electrical appliances, foods (including some alcohol products), traditional crafts, fashion accessories, and watches, etc.
* Brands/Product not listed on pre-order web site is also not eligible.
*Pre-order bonus 5% OFF discount may not be combined with JAL card discount.

<“IQOS Heatstick・TEREA” Reservations Temporarily Suspended>
For more details, please click here.

<Suntory Whisky Lottery Schedule>
For more details, please click here.

<New Brand Listing Started>
For more details, please click here.

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  • chanel-notice
Your current pre-order receipt and departure date
2023 / 12 / 13 (Wed) 2024 / 01 / 09 (Tue) Deadline for orders
You can pre-order up to a month before the departure date until 12:00 (noon) 2 days before the date of departure.
Please note that orders will not be accepted after 12:00 (noon) 2 days before the date of departure. Please check the "Information on Use" for more details.
How to use the reservation site
  • JALカードで最大10%OFF