[Notice of temporary change of toll-free service ]
Due to the spread of COVID-19, our toll-free service is available only on weekdays for the time being.
If you have any inquiry, please feel free to contact us by e-mail.
We would appreciate your patience in advance as it might take some time for us to get back to you.
◆By call: 9:00am - 5:00pm (only on weekdays)
◆By e-mail: Click here
【Notice of change of reservation period】
Please kindly be informed that there are some changes in the pre-order schedule. For the details, please find below.
We apologize for any inconvenience this may cause you.
Thank you very much for your kind understanding.
◆Irregular schedule of pre-order.
Departing from November 30(Mon) to December 1(Tue): submit your order by noon, November 27(Fri)
Departing from December 7(Mon) to 8(Tue): submit your order by noon, December 4(Fri)
Departing from December 14(Mon) to 15(Tue): submit your order by noon, December 11(Fri)
Departing from December 21(Mon) to 22(Tue): submit your order by noon, December 18(Fri)
Departing from December 28(Mon) to 29(Tue): submit your order by noon, December 25(Fri)
*We will keep you updated for the future changes.
Upon receipt your order, we will send you an e-mail "Notice of the completion of your pre-order" within 3days excluding weekends and holidays.
[Temporary change of business hour of pick-up counter]
Please kindly be informed that the business hour of pick-up counter will be changed as follows.
We would not be available after its closure, and your order would be cancelled.
We apologize for any inconvenience.
◆Terminal 1: 8:00am~5:30pm
◆Terminal 2: 8:00am~6:00pm(Mon, Wed, Sun) / 8:00am~5:00pm(Tue,Thurs,Fri) / 9:00am~6:00pm(Sat.)
◆Terminal 3: The counter will be opened according to the operating hours of the Airline.
Business hour of pick-up counter in Terminal 2 will be changed as follows from November 1st.
◆Terminal 2: 8:00am~5:00pm(Except Saturday) /9:00am-6:00pm(Only Saturday)
* Please contact us in advance for any cancellation or change.
Suntory Whisky "Yamazaki 25 Year Old", "Hakushu 25 Year Old", and "Hibiki 30 Year Old" are now available for Fa-So-La oneline pre-order only. Limited to one bottle of any one of the three brands per person. In addition, we are not able to accept any changes (Name, Date of departure, Flight no, etc.) after pre-ordering. Click here for more information.
＜Now accepting reservation of ”DIOR”＞
Click here for application of pre-order. *The 5% discount on pre-orders applies.
The 5% discount on pre-orders does not apply to the following items: CHANEL, ADDICTION, JILL STUART, HERMES, ALBION, POLA, COSME DECORTE, SUNTRY, the products of manufacturers not listed on the pre-ordering site; electrical appliances; foods (including some alcohol products); traditional crafts; fashion accessories; and timepieces, etc.
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