[Notice of temporary suspension of our services ]
In regard to customer service center, we are temporary suspended toll-free service and e-mail service on weekends and holidays for the time being.
◆By call: 9:00am - 5:00pm (only on weekdays)
◆By e-mail: Click here
We would appreciate your patience in advance as it might take some time for us to get back to you.

【Notice of change of the order acceptance period】
Please kindly be informed that there are some changes in the pre-order acceptance period. For the details, please find below.
◆New preriod by elidgible departure date
Departure date: Jun 14(Mon) to Jun 15(Tue) →Deadline: Jun 11(Fri)at noon.
Departure date: Jun 21(Mon) to Jun 22(Tue) →Deadline: Jun 18(Fri)at noon.
Departure date: Jun 28(Mon) to Jun 29(Tue) →Deadline: Jun 25(Fri)at noon.
Departure date: Jul 5(Mon) to Jul 6(Tue) →Deadline: Jul 2(Fri)at noon.
Departure date: Jul 12(Mon) to Jul 13(Tue) →Deadline: Jul 9(Fri)at noon.
Departure date: Jul 19(Mon) to Jul 20(Tue) →Deadline: Jul 16(Fri)at noon.
Departure date: Jul 24(Sun) to Jul 27(Tue) →Deadline: Jul 21(Wed)at noon.
◆*We will keep you updated for the future changes.
◆Pre-order confirmation
Upon receipt your order, we will send you an e-mail "Notice of the completion of your pre-order" within 3days excluding weekends and holidays.

[Temporary change of business hour of pick-up counter]
As of November 1st , 2020, the business hour of pick-up counter will be changed as follows.
Please kindly note we would not be available after its closure, and your order would be cancelled. We apologize for any inconvenience.
◆Terminal 1: 8:00am~5:30pm
◆Terminal 2: 8:00am~7:00pm(Mon, Wed, Sun) / 8:00am~5:00pm(Tue,Thu,Fri) / 9:00am~6:00pm(Sat)
◆Terminal 3: The counter will be opened according to the operating hours of the Airline.
* Please contact us in advance for any cancellation or change.

【Ordering method for SUNTORY whisky】
SUNTORY "Yamazaki 25 Year Old", "Hakushu 25 Year Old" and "Hibiki 30 Year Old" are only available for pre-order on our website.
Before ordering, please read the following:
*Limited to one bottle of any one of the three brands per person.
*We are not able to accept any changes(Name, Date of departure, Flight no, etc.) after pre-ordering.
*We have only a small stock of these items, it might be run out shortly.
Click here to order.

The 5% discount on pre-orders does not apply to the following items: CHANEL, ADDICTION, JILL STUART, HERMES, ALBION, POLA, COSME DECORTE, SUNTRY, the products of manufacturers not listed on the pre-ordering site; electrical appliances; foods (including some alcohol products); traditional crafts; fashion accessories; and timepieces, etc.

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Your current pre-order receipt and departure date
2021 / 06 / 16 (Wed) 2021 / 07 / 13 (Tue) Deadline for orders
You can pre-order up to a month before the departure date until 12:00 (noon) 2 days before the date of departure.
Please note that orders will not be accepted after 12:00 (noon) 2 days before the date of departure. Please check the "Information on Use" for more details.
How to use the reservation site
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